Learning Center
Call Center Knowledge Hub
Explore the Loop Contact Solutions Learning Center for practical insights and tools to help your organisation perform at its best. Learn at your own pace and apply what matters most to your business—and don’t hesitate to reach out to us with any questions.
What is...?
What is Lead Generation in a Call Center?
Lead generation is a key aspect of making sales. However, many people do not realize that call centers are prepared to help businesses with their lead generation. In fact, some call centers are well-known for having successful departments that are capable of increasing the revenue of your business.
What Is Cold Calling in a Call Center in the Philippines?
Cold calling is a sales strategy whereby a salesperson or agent contacts a prospect that previously did not interact with or had knowledge of the business calling them. It is a sophisticated yet effective way of contacting prospective customers and converting them into buyers loyal to your brand.
What is Customer Chat Support?
Communication is a major aspect of a business, whether big or small. For any business to excel, one must incorporate competent communication tools. You need to offer your customers real-time conversations, and one of the most helpful tools for that is Customer chat support.
How to outsource...?
How to Outsource Lead Generation in the Philippines
As rising labor costs and chronic skills shortages come to define Western markets, businesses are looking overseas to establish lead generation call centers. Saving potentially thousands in annual staffing costs and gaining better-qualified staff, such moves aren’t just common; they’re also a no-brainer.
How to Outsource Your Business to the Philippines
In the fast-paced global business landscape of 2023, staying ahead of your competition often means exploring innovative strategies. One strategy that has gained immense traction over the past decade is business outsourcing to the Philippines.
Benefits of Outsourcing...
Benefits of Outsourcing e-Commerce Customer Service to Boost Your Business
Customer service is an integral part of an e-commerce business. Client-facing employees represent the spirit of your business while also solving issues for your clients. However, maintaining a high-quality customer service team is a costly endeavor. Outsourcing customer service is the solution to satisfying customers while trying to grow your business.
The Benefits Of Outsourcing Email Support For Your Business
Everywhere you look in business, entrepreneurs and organizations prioritize the customer experience by offering exceptional email support. According to a 2023 Statista survey, up to 20% of all customers contact a business through email when looking for help to unlock the benefits of their product.
The Benefits of Outsourcing to a BPO in the Philippines
The costs of running a business vary from supplies to salaries to commercial rent and mortgages, and when it’s time to grow profits it can be difficult to find room in these essential places to cut costs. But did you know that your business can actually save money by outsourcing services to another agency or country. Some locations, such as the Philippines, carry lower costs with the high quality services due to exchange rates, making the Philippines one of the best options for outsourcing services.
