Customer Service

Expert customer service outsourcing for enhanced business performance

Experience a new standard in customer service with Loop Contact Solutions. Specializing in customer service call center outsourcing, we empower businesses across various industries to enhance their customer relationships through expert support. Located in the Philippines, our BPO services blend cutting-edge technology with skilled personnel to manage your customer queries efficiently and effectively.

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Why partner with Loop for customer service outsourcing?

  • Expertly trained agents: Our agents are the backbone of our service excellence. Trained extensively in customer interaction and problem-solving, they handle inquiries with professionalism and empathy, turning every customer interaction into a positive experience.
  • Seamless communication: Leveraging the latest in call center technology, we ensure that communication between your customers and our agents is smooth and effective, no matter the channel they choose to use.
  • Meet demand fluctuations: Whether your call volume spikes during the holiday season or you’re launching a new product, our services scale to meet your needs without missing a beat.
  • 24/7 support: Our operations span all time zones, providing around-the-clock support to handle customer queries whenever they arise, ensuring no customer is left unattended.
  • Lower operational costs: Outsourcing with Loop means you get premium service without the premium price tag. Cut down on overhead costs while maintaining top-quality customer interactions.
  • Stay focused on your core business: Free up your internal resources to focus on growth and innovation. Let us handle the complexities of customer service so you can concentrate on what you do best.

Start enhancing your customer service today

Don’t let mediocre customer interactions hold your business back. With Loop Contact Solutions, step into a world where customer service is not just a department, but a key driver of success. Our comprehensive BPO solutions are designed to handle all aspects of customer service, ensuring your customers are always satisfied and loyal. Get in touch now.

Good customer service includes:

 

  • A dedicated team of agents who can handle inbound calls and emails;
  • Agents that can handle customer support, inbound sales, and save cancels;
  • The same agents can switch to outbound cross sells and upsells and retention calls to active customers when inbound volume is low;
  •  

When you take it a step further and offer world-class service:

  • Your customers can quickly reach an agent by phone, email, or live chat.
  • Your agents are impressive, knowledgeable, enjoyable to talk to, and are able to present your business and products well.
  • Your agents deliver the correct solutions to all of your customers’ concerns, and can anticipate additional problems and needs they might have.
  • Your agents package the answers correctly, whether in writing or through a call
  • Your agents take complete and accurate notes, create tasks and next steps in relevant systems, and own any open items until they’re handled.
  • Your agents constantly receive high quality assurance ratings.

 

We are known for world-class customer service. We provide dedicated agent customer service through inbound and outbound phone, email, and live chat. Our agents are able to answer your customers as quickly as possible, maximize productivity and minimize costs.

  • Our specialized customer support teams are here to:

    • Welcome new customers
    • Satisfy existing customers
    • Get and close inbound sales and order calls
    • Save your cancellations and product returns
    • Cross sell and upsell when there’s an opportunity

What makes Loop the choice for customer service?

We have successfully developed for a wide variety of businesses end-to-end customer service processes, trained, and managed dedicated agent teams, and provided all of the technology and reporting necessary to deliver world-class customer service to our clients.
Our train-the-trainer process sets us apart because we study our clients’ business, marketing, sales, website, and products or services. In this way, when they speak to customers, it will feel like they’re talking to someone who genuinely knows the business and understands them.

Our customer service is:

World class

  • Deliver high quality customer service, increasing customer satisfaction
  • Be constantly available on all customer contact channels to provide information or assistance
  • Respond quickly to customer calls and emails and resolve requests right away
  •  

Adds value

  • Provide top talents, state of the art technology, software and processes
  • Cross sell and upsell during customer service calls
  • Convince canceling customers to change their minds and stay
  •  

Blending & VIP’s

  • Efficiently use the same agents to handle phone, email, and live chat for multiple products
  • Provide VIP treatment to your customers at all times
  •  

We handle:

Customer support calls:

Customers who need simple or complex customer service, technical support, or onboarding assistance

Customer service emails:

Customers who need help with their product or service through email. Often includes email and web form cancels.

Sales inquiries:

Potential customers who have questions and aren’t ready to buy today.

Cancellation requests:

Current customers and subscribers who want to cancel, refund, return their product, discontinue the trial, and so on.

Prospective customers:

From product inquiries, social media, funnels, webinars, video sales presentations, your website, TV, radio, print ads, and more.

Current customers:

Paying customers, active subscribers, users logged into their online account, and more.

Complex sales inquiries:

Interested potential customers who haven’t made up their minds to buy or won’t unless they speak to a specialized agent.

Our numbers

90%

Inbound Conversions

25%

Saves

95%

Quality Score

150%

ROI

Build success in any industry

Publishing

Financial newsletters

Magazines

Newspapers

eCommerce

Cosmetics and personal care delivery

Transportation

See more

Software & Saas

Music

Movies

Online dating

Gaming

Internet service providers

Fitness clubs

Food delivery

Internet virus protection

Event tickets

Technical support

Travel

Plumbing and handyman services

Foreign language learning

Nutritional supplement delivery

And more

What our clients have to say

Try us for 90 days and see real tangible results before you make your decision

Talk to an expert!

Thinking about outsourcing? Send in this form and we’ll set up a call right away.

111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines

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Certifications

What you get

Specialist Sales, Support and Retention Call Center

Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.

Specialized solutions and services

We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.

Strategic planning and process creation

We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.

  • Sales and retention services – we create strategies, tactics, offers, and more;
  • Customer support services – we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.

Fully utilized agents who can do phone and email, or sales and support

Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer servicesand more, as needed. We do this while maintaining the highest standards in all channels and service types.

Premium management, support, and frontline agents

Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.

Save money and scale your business

We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.

Project launch team of senior sales and support experts

You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.

All-inclusive

We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.

How it works

FREQUENTLY ASKED QUESTIONS

Why should I outsource my customer service?

Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of providing world-class support to your customers.

We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.

Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.

We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.

All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.