Email Support Service

Enhance your email customer support with Loop Contact Solutions

Want dependable email support outsourcing services for round-the-clock connectivity? It’s no secret that email is still a critical channel for customer queries and support. At Loop Contact Solutions, we specialize in providing exceptional email support outsourcing services, ensuring that your customers receive timely, accurate, and empathetic responses 24/7. Whether it’s handling inquiries, resolving issues, or managing ongoing communications, our email support team extends your capabilities and enhances your customer service experience.

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Why choose Loop for email support outsourcing?

  • Skilled communication: Our agents are trained in the nuances of written communication for the American market, ensuring that every email response is not only clear and helpful but also tailored to reflect your brand’s voice and values.

 

  • Efficient management: We handle everything from simple questions to complex issues with efficiency and accuracy, reducing response times and increasing customer satisfaction.

 

  • Always on: Our teams operate across multiple time zones, ensuring that your customers receive prompt responses to their emails at any hour.

 

  • Scalable coverage: Whether your email volume spikes during promotions or seasonal peaks, our flexible operations can scale to meet the demand without any drop in service quality.

 

  • Reduce your overhead costs: Outsourcing your email support services to Loop Contact Solutions can significantly cut down your operational costs, eliminating the need for extensive in-house teams.

 

  • Focus on your core business: Free up your internal resources to concentrate on core operations and strategic initiatives while we take care of the day-to-day email interactions.

Ready to optimize your email support strategy?

Partner with Loop Contact Solutions and benefit from our expert email support outsourcing services. Our commitment to excellence ensures your email communications are handled professionally and efficiently, fostering better customer relationships and driving business growth. We can also assist with live chat sales, lead generation, appointment setting, customer win-back, subscriber churn… you name it.

 

Transform your email customer support into an asset. Contact us today to learn how we can help!

Without a voice on the other side of the conversation, it’s easy to put emails aside and tell yourself it can wait. However, email is one of the fastest and easiest communication channels for customers. You can take advantage of this and give your customers the attention they deserve with the help of our unique and proven strategy.

What makes Loop the choice for email support service?

Our tried-and-tested processes dramatically reduce the unnecessary back and forth that can negatively impact customer experience. We make it a point to understand your business, products, customers, and their needs to be able to develop detailed processes that can handle any type of request or inquiry on email.

Our agents go through a strict training and selection process, so that only the best performing ones work for you. We are confident that every agent can answer customer emails quickly and resolve any issues right away. We have special processes for emails with multiple requests, as well emails with escalations.

Our email support service allows you to:

  • Give complete responses to your customers;
  • Send accurate and well-written emails;
  • Have properly applied branding;
  • Have unique, exclusive email templates created;
  • Benefit from high quality scores on in-depth internal and external audits;
  • Act on sales opportunities;
  • Save cancels coming in through email
  • Work with a skilled senior operations manager to launch the service
  • Benefit from a dedicated team of agents knowledgeable in your business and products
  • Gain productive agents completing a large number of emails per hour
  • Gain blended agents able to switch between emails and calls as needed

We handle:

Customer service emails:

Customers who need simple or complex customer service requests handled. Includes onboarding and customer success assistance. Often includes email and web form cancels.

Technical support emails:

Customers who need technical help with their product or service through email.

Product inquiries:

Potential customers who have questions but aren’t ready to buy today.

Cancellation requests:

Current customers and subscribers who want to cancel, refund, return their product, discontinue the trial, and more.

Our numbers

90%

Inbound Conversions

25%

Saves

95%

Quality Score

150%

ROI

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What our clients have to say

Try us for 90 days and see real tangible results before you make your decision

Talk to an expert!

Thinking about outsourcing? Send in this form and we’ll set up a call right away.

111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines

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Certifications

What you get

Specialist Sales, Support and Retention Call Center

Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.

Specialized solutions and services

We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.

Strategic planning and process creation

We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.

  • Sales and retention services – we create strategies, tactics, offers, and more;
  • Customer support services – we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.

Fully utilized agents who can do phone and email, or sales and support

Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer servicesand more, as needed. We do this while maintaining the highest standards in all channels and service types.

Premium management, support, and frontline agents

Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.

Save money and scale your business

We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.

Project launch team of senior sales and support experts

You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.

All-inclusive

We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.

How it works

FREQUENTLY ASKED QUESTIONS

Why should I outsource my email support service?

Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of providing world-class support to your customers.

We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.

Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.

We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.

All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.