Technical Support Service

Keep your customers happy with American quality technical support

Many customers end up cancelling a subscription, returning a product, or not repurchasing from a business simply because of a tech problem. Keep them happy and keep them subscribing or buying when you provide world-class customer support. Technical support outsourcing is key to making sure they can get the most out of your product or service, and with Loop Contact Solutions, you can ensure American quality tech support for your customers at cost-effective prices.

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What's a technical support service?

Great, world-class technical support is all about keeping customers happy, loyal, and making them come back. In many cases, there’s not even a problem with a product.

Technical issues are generally divided into four categories:

 

  • Customer doesn’t know how to use your product;
  • The product involves technology, and the customer is not tech-savvy;
  • The product is technically challenging;
  • The product has a technical problem..

 

Great technical support can get your customers right back to enjoying your product or service. And when your customers have a good experience with your company, they will keep purchasing from you. Our technical support service focuses on the outcome—satisfied, loyal customers using your product or service, so you can have a competitive advantage, increased profits, and growth.

What makes Loop the choice for technical support service?

Our technical support team delivers world-class customer service by knowing our clients’ products inside-out. Your agents will go through the customer journey in order to better understand what they might need. They will experience your product or service first-hand and undergo training specifically to resolve the most common technical problems that your customers have.

 

They will have expertise in handling complex technical issues so that whenever they talk to your customers, they can address concerns in a way that will leave a good impression on them. Whether it is IT support, help desk, or dedicated technical support outsourcing, our team is prepared to provide expert support.

Who is it for?

  • New customers who are not tech-savvy;
  • Frustrated customers;
  • Anybody with technical problems
  • Customers who need to be shown how to use the product
  • Current customers who’ve stopped using your product;
  • Canceling customers
  • Customers who need phone, email, or chat support

Our numbers

90%

Inbound Conversions

25%

Saves

95%

Quality Score

150%

ROI

Build success in any industry

Publishing

Financial newsletters

Magazines

Newspapers

eCommerce

Cosmetics and personal care delivery

Transportation

See more

Software & Saas

Music

Movies

Online dating

Gaming

Internet service providers

Fitness clubs

Food delivery

Internet virus protection

Event tickets

Technical support

Travel

Plumbing and handyman services

Foreign language learning

Nutritional supplement delivery

And more

What our clients have to say

Try us for 90 days and see real tangible results before you make your decision

Talk to an expert!

Thinking about outsourcing? Send in this form and we’ll set up a call right away.

111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines

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Certifications

What you get

Specialist Sales, Support and Retention Call Center

Our world-class technical support call center outsourcing is designed to elevate your customer service experience, with high-performance sales and retention campaigns.

Specialized solutions and services

Our dedicated technical support outsourcing services are customized for each client, enabling us to start up new high-functioning call center services quickly.

Strategic planning and process creation

We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.

  • Sales and retention services – we create strategies, tactics, offers, and more;
  • Customer support services – we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.

Agents who are well-versed in phone and email, or sales and support

Our agents are trained to fully understand your products and services, so we can handle inbound/outbound sales and support with ease. We can switch from inbound sales calls to email support, outbound phone to inbound customer services, and so on.

Premium management, support, and frontline agents

We select and nurture the best talent to help our clients grow, assigning you a dedicated brand ambassador who will know your product or service inside out. Strict screening processes and monthly training refreshers ensure our top-performing agents consistently deliver world-class customer service and exceptional sales results.

Save money and scale your business

There’s no overstaffing (and overspending) with Loop – we give you exactly the number of agents you need for a seamless technical support experience. No more, no less. We expand our scope as your business grows, and if you need to scale back, we can do that too.

Senior sales and support experts to kick things off

You’ll have a seasoned professional launching your new services. We immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up.

All-inclusive

We provide fully managed call center services with your goals in mind. We can use your existing processes start from scratch based on your needs. Whether you need help desk support or advanced technical support solutions, our services are designed to meet your unique business needs.

How it works

FREQUENTLY ASKED QUESTIONS

Why should I outsource my technical support service?

Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of providing world-class support to your customers.

We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.

Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.

We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.

All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.