Loop Contact Solutions offers top-tier entertainment call center solutions, designed to cater to the diverse needs of the entertainment and events industry. Our entertainment call center outsourcing services ensure your customers receive American-quality support, whether they’re buying event tickets, inquiring about movies, or engaging with media services.
"*" indicates required fields
Ticket Sales and Support: Our expert team manages ticket sales and provides support for concerts, theater, and sports events with ease. Whether it’s helping customers purchase tickets for an upcoming music festival or informing them of their date/time options for a Broadway show, we can give real-time answers to all your customers’ questions.
Media Inquiries: Our agents handle inquiries related to movies, TV shows, and other media content. “What time does the movie start and how long is it?”, “Which cinema locations is this film playing at?” and “How do I buy this pay-per-view event on Saturday night?” … we’ve got you covered.
Event Information and Updates: If for whatever reason a venue gets changed or an event gets pushed back by a week, our experts can ensure this information gets relayed to your ticketholders.
Multichannel Support: Our services are available via phone, email, and live chat simultaneously, ensuring your customers can reach you through their preferred channel. They can even start an inquiry via live chat and then switch to a call and get updated via email in the coming days, if need be. Our multichannel approach to customer support provides full peace of mind 24/7.
With Loop’s entertainment customer service outsourcing, you can focus on delivering exceptional entertainment experiences while we take care of your customer service needs. At Loop Contact Solutions, we’re well-versed in providing American quality service at competitive prices for businesses in entertainment/events, travel/tourism, gaming, beauty, e-commerce and more.
If your call center closes at 6:00 EST, that’s 3:00 in the afternoon in California. Anyone unavailable during business hours — whether they call you or you call them — will be missed. All those sales will be missed too.
You can tell when an agent doesn’t know what they’re doing — which is usually the fault of bad management. Customers get angry, the company looks like trash, and the agent takes longer on the call, which costs more since agents are paid by the hour.
Many companies lose 25% – 40% of inbound sales from callers who saw the marketing but aren’t convinced. A simple order taker won’t close the deal. These are complex sales. Callers have questions and concerns; they need to be persuaded.
New customers are extremely receptive to cross sells/upsells. So if you’re not taking advantage of this, you’re leaving money on the table — especially premium products. This is a great way to grow your business enormously.
Unhappy customers leave. Happy customers stay, renew, buy more. The secret? Use a call center that provides quality support, proactively identifies problems, and fixes them. Do that and cancels will go down while sales go up.
We usually convince 25% (or more) of cancels to stay. Most companies don’t even bother or the save attempt is very weak. Email/website cancels are almost never called back, so none of them are saved.
It’s madness to lose customers over credit card declines or other payment problems. It usually just takes a call to resolve the issue or convince your customer to continue their subscription.
Our call center will handle all these challenges. We will also provide a high-performance sales team.
See how OneBlade transformed its backlogged customer service center into a high-performance asset with Loop’s elite support team.
What our clients have to say
We provide inbound and outbound call center services with highly trained, dedicated agents, through phone, email, live chat, and social media
Our numbers
25%
Cross sells on inbound order calls minimum
25%
Cancels saved minimum
35%
Failed renewals recovered minimum
150%
Minimum ROI for sales services
1000%
Upfront monthly ROI record
50%
Savings using Loop
95%
Quality Assurance Score
8%
Average handle time on complex support calls
90%
Minimum inbound phone sales conversion rates
17%
Complex customer service emails per agent per hour
Why Loop?
As a full-service call center, we create high performance sales, customer service, technical support, and retention teams to handle everything you need — from inbound and outbound phone calls to email support to live chat. Our agents, processes, and technology are optimized to help you achieve your business goals.
How it works
It’s easy to get started. No long-term contract required. At our first meeting, we will discuss your needs/goals and offer a proposal with a customized plan of how to deliver high-performance call center support and results. Then, we will agree to a simple trial run using flexible terms and schedule a time to discuss your business and call center expectations.
After that, we will:
Finally, we will go live with the small-scale trial. Once the results and quality are proven, we will ramp up service to full scale to achieve your goals. But it doesn’t end there. We will continually work to expand areas of support and sales to help your business grow. We will also manage/improve your service over time and keep up to date on all changes.
Contact Us
Get in touch with Loop Contact Solutions today to discover how our entertainment call center solutions can elevate your customer service and operational efficiency.
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
"*" indicates required fields
To have a successful business, responsibilities must be delegated to the people who can perform the task best. We have decades of experience in customer support. We have knowledgeable, experienced agents who will provide your customers with world class service. That way, you don’t have to worry about that part of the business and can focus on the parts that do need your attention.
There is no single price point because each business has different needs, that is why our services are customized for each company. But our clients can expect superior quality at a very affordable price — with lots of room for scaling up or down. Contact us for a personalized proposal
Not at all. We work with companies of all sizes, across multiple industries. Even small businesses just starting out that hire an agent or two may increase to needing 10, 20, 50, 100 (or more) agents. Our goal is to grow your company exponentially through our world class customer treatment, sales, retention, and renewal services.
We will work with you to understand your needs and goals, then develop a plan to meet those objectives. We will first conduct small-scale test runs so you have an opportunity to see our agents and services in action. If you are dissatisfied with our performance at any time, you can cancel. But we think that is unlikely: our clients often reach their ROI upfront because we constantly monitor and improve our services so that your company reaches its goals faster.
We understand the value of loyal customers who return again and again to purchase your products/services. That is why we do everything in our power to grow your customer base, keep your current customers happy, and convince cancellations to stay on board.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
© Copyright 2024 Loop Contact Solutions Inc. All Rights Reserved | SEO by SIXGUN | Website by Digital Developments
