Customer Retention

Improve customer retention and grow

Save cancels and failed renewals by proactively encouraging leaving or former customers to stay. Our agents are well-trained and well-armed with strategies and tactics that can win them back and sell the right product or service to them.

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What's a customer retention service?

Customer retention focuses on measurably increasing the number of customers who stay with you and buy more of your products or services. We have studied customer journeys in a wide variety of industries and business sizes, and have learned why some customers go, and others stay and buy more. Because of this we are able to use call center sales and support teams to dramatically increase customer retention.

How we do it:

We prevent your customers from leaving by proactively reaching out and encouraging them to come back


  • Cancels via inbound calls – we convince them to stay then and there
  • Cancels via email or web form – we call them to change their mind
  • Failed renewals and expiring subscriptions – we call them to convince them to renew
  • Former customers – we call them to resell the same product or an alternative to win them back

We identify specific customer segments, products, customer journey locations, and problems that make you lose customers. We then create strategies to proactively address those problems.

The impact from our service will drive growth in your business through:


  • Less cancels;
  • Fewer refunds;
  • Fewer product returns;
  • More subscription renewals;
  • Larger customer population;
  • More sales;
  • Happier customers.

What makes Loop the choice for customer retention?

The customer journey is full of pain points where most businesses lose lots of customers unnecessarily. The key to handling this is to look at all the places in your customer journey where you lose your customers or their interest, and work to reduce each of the pain points. We have provided high-quality service for many years and built retention strategies for business with a dedicated retention team who are fully immersed in their product.

Our team seizes all opportunities to increase the number of customers, whether it’s by staying with you or buying more of your products.
After launching the service, we constantly measure our performance such as the number of customers we’ve retained or helped retain for our clients, what we’ve done, and the impact on customer loyalty and satisfaction it has had.
This allows us to achieve extremely high quality-assurance results, based on independent external audits and highly productive agents. If you increase your active customers who are satisfied by 20%, reduce cancels by 20%, and get 20% more winbacks, that’ll compound and result in significant business growth for you.

Our Services

Customer WinBacks

  • Save customers who cancel via phone;
  • Save cancels via email and webforms;
  • Save failed subscription renewals;
  • Save expiring subscriptions;
  • Win back former customers
  • Recover premium, high priced customers

What makes Loop the choice for customer retention?

We have provided a high-quality service for many years and built retention strategies for businesses with a dedicated retention team fully immersed in the product. Results are measured against tangible outcomes such as customer retention rates and the impact on customer loyalty and satisfaction. We also measure our work using independent external audits and high-quality assurance results.

Our numbers


Inbound Conversions




Quality Score



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What our clients have to say

Try us for 90 days and see real tangible results before you make your decision

Talk to an expert!

Thinking about outsourcing? Send in this form and we’ll set up a call right away.

111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines

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What you get

Specialist Sales, Support and Retention Call Center

Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.

Specialized solutions and services

We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.

Strategic planning and process creation

We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.

  • Sales and retention services – we create strategies, tactics, offers, and more;
  • Customer support services – we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.

Fully utilized agents who can do phone and email, or sales and support

Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer servicesand more, as needed. We do this while maintaining the highest standards in all channels and service types.

Premium management, support, and frontline agents

Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.

Save money and scale your business

We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.

Project launch team of senior sales and support experts

You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.


We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.

How it works


Why should I outsource my customer retention service?

Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of bringing the customers to you.

We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.

Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.

We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.

All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.