Prices starting from $1,000 per month*
Transform how you handle customer queries. As leaders in customer support outsourcing, we’re dedicated to redefining customer service by making every interaction count. Based in the Philippines, we leverage extensive experience and cultural fluency to deliver support that not only meets but exceeds expectations.
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Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
Partner with Loop Contact Solutions to elevate your customer service. Our commitment to excellence and innovation ensures that your customer support strategy not only meets current demands but sets new standards in customer care. Empower your business with exceptional customer support. Reach out to us today to get started!
Certifications
Our Services
We train our agents to provide the highest quality support for your customers. They know your products or services inside-out, as well as the most common needs of your customers to be able to resolve issues swiftly and efficiently.
They’re equipped to handle sales on top of customer support, so that every good interaction can become an opportunity to cross sell or upsell. We also maximize productivity by allowing your agents to take on both calls and emails, helping you save time and money.
We excel in giving world-class customer support to help them see and maximize the value of your product or service. We answer all their questions, walk them through offers, solve any issues they may encounter, and more. Your customer support team will be made up of top talents in the Philippines. They go through strict screening and in-depth training, so that only the best performing ones get to work on your account.
Our customer support service can:
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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What do you get?
We’ve closely examined the customer journeys of various businesses to pinpoint their pain points and opportunities. This research inspired us to create four solutions and thirteen services that effectively boost acquisition, retention, and drive cross-sells and upsells at key stages of the customer journey. By customizing our services for each client, we can rapidly establish new, high-functioning call center operations.
We develop and tailor processes for every product we sell and support. We also plan for all communication channels, both inbound and outbound. These plans are then delivered to our agent teams through a comprehensive formal training program.
Each agent receives dedicated training for your specific products and services, enabling them to handle both sales and support tasks, whether inbound or outbound. We optimize agent productivity by allowing them to switch between various tasks as needed—such as from inbound sales calls to email support, or from outbound calls to customer service. This approach ensures we maintain the highest standards across all channels and service types.
Located in the talent-rich heart of the Philippines, we’re ablet to select and nurture the best talent to help our clients develop. We focus on more than just skills—we look for compatibility, too. We assign a dedicated team to become your brand ambassadors who thoroughly understand your product or service. Our strict four-layer screening process ensures quality, and our monthly refresher training programs keep our agents at peak performance. Our HR team excels at identifying top market agents with great potential, and our Operations team transforms them into top performers, delivering world-class customer service and exceptional sales results.
We provide the exact number of dedicated, skilled, and trained agents your business needs, avoiding overstaffing and overspending. When you introduce new products, websites, marketing campaigns, or gain more customers, we expand our scope, update your processes, and train the agents accordingly. As your phone, email, and chat needs grow, we add agents to meet the demand. If you need to scale back, we can easily adjust.
You’ll have a seasoned call center operations manager, highly experienced in launching new services, leading your project. We’ll immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, ensuring consistent and exceptional results.
We deliver fully managed call center services designed with your goals in mind. Whether using your existing processes or creating new ones, we tailor our approach to your needs. Our flexibility ensures we can help you scale your business efficiently.
Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of providing world-class support to your customers.
We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.
Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.
All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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