Prices starting from $1,000 per month*
Transform how you handle customer queries. As leaders in customer support outsourcing, we’re dedicated to redefining customer service by making every interaction count. Based in the Philippines, we leverage extensive experience and cultural fluency to deliver support that not only meets but exceeds expectations.
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Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
Certifications
Our Services
Partner with Loop Contact Solutions to elevate your customer service. Our commitment to excellence and innovation ensures that your customer support strategy not only meets current demands but sets new standards in customer care. Empower your business with exceptional customer support. Reach out to us today to get started!
We train our agents to provide the highest quality support for your customers. They know your products or services inside-out, as well as the most common needs of your customers to be able to resolve issues swiftly and efficiently.
They’re equipped to handle sales on top of customer support, so that every good interaction can become an opportunity to cross sell or upsell. We also maximize productivity by allowing your agents to take on both calls and emails, helping you save time and money.
We excel in giving world-class customer support to help them see and maximize the value of your product or service. We answer all their questions, walk them through offers, solve any issues they may encounter, and more. Your customer support team will be made up of top talents in the Philippines. They go through strict screening and in-depth training, so that only the best performing ones get to work on your account.
Our customer support service can:
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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What you get
Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
We develop and tailor processes for every product we sell and support. We also plan for all communication channels, both inbound and outbound. These plans are then delivered to our agent teams through a comprehensive formal training program.
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
We start by scheduling a meeting to understand your objectives, needs, and goals for our call center services. Based on this discussion, we develop an action plan and create a proposal tailored to your requirements. We may need to revise the proposal a few times to get it just right, but once it’s finalized, we can begin with a clear plan in place.
A seasoned call center expert will be assigned to your account. This expert will thoroughly learn about your business, customers, processes, and technology. Based on this research, we will either implement new processes and technology or utilize your existing ones.
We will then hire and train a dedicated team of agents for your customer support, sales, retention, or a combination of these services. We carefully educate, test, and select only the most capable agents to join your call center team.
Once we go live, we continuously manage and monitor the service to ensure we are on track to meet your goals. We regularly update the team with any changes, new product information, and performance improvements. When you are satisfied with the initial results, we can adjust the team size according to your preferences.
Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of providing world-class support to your customers.
We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.
Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.
All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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