Give real-time support to your website visitors and turn them into customers. Take advantage of the traffic you get on your website and build customer trust when you have live agents ready to answer any inquiry they might have.
Outsourcing your live chat customer service and support needs to Loop Contact Solutions is a strategic move that can significantly enhance your business’s customer service experience and sales performance.
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Live sales chat support is what helps turn curious, interested website visitors into paying customers. Take advantage of your website traffic by providing your potential customers with live agent support that gives them good offers and answers to inquiries that ultimately nudges them to make the purchase.
It’s no secret that in today’s fast-paced digital environment, customers expect immediate responses. Loop provides 24/7 live chat support, ensuring that your customers receive prompt and efficient service at any time of the day or night. By outsourcing live chat support services to Loop, you guarantee that no customer query goes unanswered, enhancing customer satisfaction and loyalty as a result.
Beyond live chat support, we offer a comprehensive suite of services, including customer onboarding, winback, upselling/cross-selling, appointment setting and more. This holistic approach ensures that every aspect of your customer service strategy is optimized for success. By choosing to outsource live chat support to Loop, you benefit from a partner who is invested in your business’s growth and success.
Our team has been providing live sales chat support for big and small businesses, with a wide variety of inquiries since 2005. Ever since, we’ve continuously acquired more skills and have perfected the processes that enable us to deliver upfront ROI for our clients. We build confidence and trust in your business, giving you a competitive advantage.
We study the traffic on your website, sales funnels, landing pages, and membership areas to identify what your customers need from each page. From there, we develop custom sales approaches within the context of the page. For example, on the order page our focus is to reduce order form abandonment, on the pricing page, we highlight the benefits of your product or service.
We study your website, product areas, marketing campaigns and funnels, traffic and volumes, and their intent.
Pinpoint where we will speak to the lion’s share of your prospect, current and canceling customers.
Create chat flows, canned responses, scripts, strategies, tactics, offers, and a training program.
Create the messages that people will see when they spend time on your web pages and set the conditions under which they will appear.
Highly trained sales and/or support team trained in your business. This team can do phone and email as well if you need them to.
State-of-the-art live chat technology so we can engage the right people at the right time, with the right message and solution.
We provide, create, manage, and improve all aspects of your call center services.
Our service caters to:
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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Certifications
What you get
Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of bringing the customers to you.
We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.
Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.
All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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