Live Chat Sales

Give instant answers to convert instantly

Give real-time support to your website visitors and turn them into customers. Take advantage of the traffic you get on your website and build customer trust when you have live agents ready to answer any inquiry they might have.

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What's a live sales chat sales support service?

Live sales chat support is what helps turn curious, interested website visitors into paying customers. Take advantage of your website traffic by providing your potential customers with live agent support that gives them good offers and answers to inquiries that ultimately nudges them to make the purchase.

This is what makes a good live sale chat support service:

  • Live agents
  • Great message response time – 80% in 15 seconds
  • Good conversation
  • Sales pitches when appropriate
  • In-depth knowledge about product or service
  • Chat on key, high-intent pages with special scripts and offers
  • Give the right messages to the right customers based on behavior
  • Device sensitive
  • Same agents can handle phone when you get busy or chat volume is low

Our team has been providing live sales chat support for big and small businesses, with a wide variety of inquiries since 2005. Ever since, we’ve continuously acquired more skills and have perfected the processes that enable us to deliver upfront ROI for our clients. We build confidence and trust in your business, giving you a competitive advantage.

What makes Loop the choice for live chat support?

We study the traffic on your website, sales funnels, landing pages, and membership areas to identify what your customers need from each page. From there, we develop custom sales approaches within the context of the page. For example, on the order page our focus is to reduce order form abandonment, on the pricing page, we highlight the benefits of your product or service.

Our live sale chat support service provides:

Strategic planning

We study your website, product areas, marketing campaigns and funnels, traffic and volumes, and their intent.

Touchpoint planning

Pinpoint where we will speak to the lion’s share of your prospect, current and canceling customers.

Service development

Create chat flows, canned responses, scripts, strategies, tactics, offers, and a training program.

Chat trigger creation

Create the messages that people will see when they spend time on your web pages and set the conditions under which they will appear.

Dedicated human team

Highly trained sales and/or support team trained in your business. This team can do phone and email as well if you need them to.

Live chat tech

State-of-the-art live chat technology so we can engage the right people at the right time, with the right message and solution.

Fully managed

We provide, create, manage, and improve all aspects of your call center services.

Our service caters to:

  • All website visitors
  • Anybody who comments on your social media posts
  • Prospects who send a direct message on social media
  • Prospects on high-intent pages like pricing
  • Landing page visitors
  • Prospects on order forms and squeeze pages
  • Shopping cart viewers
  • Prospects in your paid accounts and membership areas
  • Paid customers using your product or service online
  • Paid customers logged in but looking at your other services
  • Active customers on your customer service pages
  • Customers looking to cancel their subscription or return your product
  • Customers in need of support

Our numbers

90%

Inbound Conversions

25%

Saves

95%

Quality Score

150%

ROI

Build success in any industry

Publishing

Financial newsletters

Magazines

Newspapers

eCommerce

Cosmetics and personal care delivery

Transportation

See more

Software & Saas

Music

Movies

Online dating

Gaming

Internet service providers

Fitness clubs

Food delivery

Internet virus protection

Event tickets

Technical support

Travel

Plumbing and handyman services

Foreign language learning

Nutritional supplement delivery

And more

What our clients have to say

Try us for 90 days and see real tangible results before you make your decision

Talk to an expert!

Thinking about outsourcing? Send in this form and we’ll set up a call right away.

111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines

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Certifications

What you get

Specialist Sales, Support and Retention Call Center

Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.

Specialized solutions and services

We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.

Strategic planning and process creation

We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.

  • Sales and retention services – we create strategies, tactics, offers, and more;
  • Customer support services – we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.

Fully utilized agents who can do phone and email, or sales and support

Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer servicesand more, as needed. We do this while maintaining the highest standards in all channels and service types.

Premium management, support, and frontline agents

Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.

Save money and scale your business

We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.

Project launch team of senior sales and support experts

You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.

All-inclusive

We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.

How it works

FREQUENTLY ASKED QUESTIONS

Why should I outsource my live chat sales support service?

Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of bringing the customers to you.

We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.

Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.

We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.

All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.