Subscription Management

Full-service sales and support call center for subscribers

Utilize our high-performance sales and world-class customer support teams to grow your subscription business. Our call center services can help you generate more revenue through increased acquisition, customer loyalty, renewals, and saved failed renewals and cancels.

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What's a subscription management service?

Behind every great subscription management service is a team of live agents that are hired and trained to be experts on your product or service in order to help grow your business. We’re armed with the right strategies, tactics, and scripts in order to take advantage of the different opportunities to grow your customer base, sales, and revenue:

  • Inbound phone sales inquiries from prospects who saw your marketing
  • Website visitors
  • New free and paid trial subscribers
  • New subscribers (free and paid trials and regular subscriptions)
  • Your active subscribers for cross sell to premium services
  • Subscribers in your membership area
  • And many more

Aside from customer acquisition, our world-class customer support can also help you overcome most of the challenges subscription business face such as:

  • Trials that don’t convert
  • New subscribers who don’t stay
  • Failed auto-renewals
  • Cancels and refunds
  • Low cross sells and upsells
  • Not enough premium customers
  • Call center too expensive
  • Customer acquisition cost too high
  • And many more

Perfect for every subscription business

It doesn’t matter how big or small the subscription business is – we know all the ways to help you grow profitably.


New subscription companies

Our experienced team can show you the ropes while you’re still new to the subscription business model. We’ll provide the call center solutions you need to jumpstart and quickly grow your business.

Small and medium businesses

Outgrow your competition by taking advantage of our expertise. We can suggest solutions to turn business opportunities and even subscription pain points into serious revenue growth.


Established brands

We make sure our clients continue to thrive and their subscriber base grows faster with solutions that put their subscribers first.

How we do it:

Our subscription management call center service uses high performance sales and world class customer support teams to reduce the pain points your business has and generate more revenues. We thoroughly study your marketing, products, and customer journey in order to set you up for success and help you achieve your business goal. We create our strategies and processes using everything we’ve learned. Afterwards, we hire, train, and test your team of agents, only deploying the top performers. Once we’ve launched the service, we continuously improve in order to deliver the best results for you.

Our subscription management service can give you:


  • A bigger subscription base
  • Increased subscriber acquisition
  • More renewals
  • More cross sells and upsells
  • More happy, loyal subscribers
  • More business revenue
  • Churn minimization

Our service targets:


  • Potential subscribers looking at your services
  • New free and paid trial subscribers
  • New freemium and paywall subscribers
  • New regular monthly, annual, or two-year subscribers
  • Active subscribers on your file
  • Front end subscribers
  • Back-end subscribers
  • Subscribers due for renewal
  • Expiring subscribers without auto-renewal agreements
  • Subscribers whose auto-renewals failed
  • Churned subscribers
  • Canceling subscribers
  • Former subscribers
  • Premium subscribers
  • And more!

We can typically increase subscriber acquisition, retention, renewals, cross sells and upsells, or slash cancels and refunds, by 20% to 30% each. Sometimes, we do even better.

Our numbers


Inbound Conversions




Quality Score



Our Services


Using the right channels and communication strategies, we focus on reaching more people – the right people – and converting more of them into subscribers.


Our agents are equipped and trained to properly respond to customers’ emails, whether it’s a service or sales inquiry, or a technical support request. We know how to keep your customers happy and subscribed.

Live Chat

Our live agents can quickly respond to any sales questions or provide customer support to ensure your customers keep enjoying your service.

Build success in any industry


Financial newsletters




Cosmetics and personal care delivery


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Software & Saas



Online dating


Internet service providers

Fitness clubs

Food delivery

Internet virus protection

Event tickets

Technical support


Plumbing and handyman services

Foreign language learning

Nutritional supplement delivery

And more

What our clients have to say

Try us for 90 days and see real tangible results before you make your decision

Talk to an expert!

Thinking about outsourcing? Send in this form and we’ll set up a call right away.

111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines

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What you get

Specialist Sales, Support and Retention Call Center

Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.

Specialized solutions and services

We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.

Strategic planning and process creation

We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.

  • Sales and retention services – we create strategies, tactics, offers, and more;
  • Customer support services – we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.

Fully utilized agents who can do phone and email, or sales and support

Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer servicesand more, as needed. We do this while maintaining the highest standards in all channels and service types.

Premium management, support, and frontline agents

Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.

Save money and scale your business

We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.

Project launch team of senior sales and support experts

You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.


We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.

How it works


Why should I outsource my subscription management service?

Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of bringing the customers to you.

We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.

Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.

We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.

All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.