Customer Success

Elevate your customer success strategy with outsourced expertise

Harness the full potential of your customer relationships with Loop Contact Solutions.

Specializing in call center services, our dedicated customer success outsourcing solutions are designed to actively enhance the customer journey, ensuring that new and existing customers not only start using your service or product but also derive great value from it, leading to satisfaction, loyalty, and long-term retention.

By outsourcing your customer success operations to our expert team in the Philippines, you ensure that every customer interaction contributes to building lasting relationships and driving sustained business growth.

Thinking about outsourcing?
Talk to an expert

"*" indicates required fields

Trusted by

Why Loop Contact Solutions is your ideal partner in customer success

  • Proactive engagement: Our team doesn’t just respond to issues; they anticipate them. We empower your customers through proactive support, education, and timely interventions that not only resolve their concerns but also enhance their overall experience and satisfaction.
  • Continuous improvement: We constantly evaluate and adapt our strategies based on real-time feedback and analytics, ensuring that your customer success initiatives remain cutting-edge and effectively drive customer engagement and retention.

Comprehensive benefits of outsourcing your customer success to a call center

  • Scalability: As your business grows, so does the demand on your customer success team. Our scalable customer acquisition, retention, growth, and support solutions expand with you, ensuring that your call center’s customer success capacity can meet demand at every stage of your expansion.
  • Expert resources: Gain access to specialized skills and experienced customer success professionals without the overhead associated with hiring and training a large in-house team.

Cost-effective efficiency

  • Lower operational costs: Outsourcing with Loop allows you to enjoy the benefits of a full-scale customer success team at a fraction of the cost of developing similar capabilities internally.
  • Focus on core competencies: Free up your internal resources to focus on what they do best. With the complexities of customer success handled by our call center experts, your team can concentrate on driving core business growth.

The most common reasons why customers don’t get the value they expected are:

 

  • The product or service is harder to use than expected
  • They’re busy with other things
  • They’re not totally sold into the product

 

To address these, our team

 

  • Uses data to identify customers having difficulties or are not getting the value they expected
  • Reaches out to them to find out the specific issue they have, resolve it, and help them get the most out of the product or service.

What makes Loop the choice for customer success?

Customer success is one of our specialties. Our agents go through the same customer journey to learn about your customers’ needs or pain points, understand them well, and effectively address them. They go through in-depth training and testing so that only the best performing agents get to work for you.

The highlights of our approach are as follows:

Customer satisfaction

  • Ensure all existing customers keep using your product, love it, and get the value they expected
  • Proactively identify who among your customers are likely (or definitely) dissatisfied and not getting good value from your product

Increased retention

  • Contact your customers with problems, fix the problem, and make them happy again
  • Reduce cancels and refunds from existing customers

Sales & good reviews

  • Cross sell and upsell from your customer success interactions
  • Generate positive reviews on the internet, testimonials, and referrals
    •  

We leverage the rapport we’ve established with your customers and the value of the products delivered as a powerful springboard to cross-sell and upsell, making this a profit center at the same time.

Who is it for?

Customer success is one of our specialties. Our agents go through the same customer journey to learn about your customers’ needs or pain points, understand them well, and effectively address them. They go through in-depth training and testing so that only the best performing agents get to work for you.

Our customer success service delivers:

 

  • Existing customers who are not using the new service or product they recently bought
  • New customers to your product or service
  • Premium product or service customers
  • Customers who’ve complained to your customer service team
  • People whose products or services have been challenging for one reason or another

Our numbers

90%

Inbound Conversions

25%

Saves

95%

Quality Score

150%

ROI

Build success in any industry

Publishing

Financial newsletters

Magazines

Newspapers

eCommerce

Cosmetics and personal care delivery

Transportation

See more

Software & Saas

Music

Movies

Online dating

Gaming

Internet service providers

Fitness clubs

Food delivery

Internet virus protection

Event tickets

Technical support

Travel

Plumbing and handyman services

Foreign language learning

Nutritional supplement delivery

And more

What our clients have to say

Try us for 90 days and see real tangible results before you make your decision

Partner with Loop Contact Solutions for your call center customer success needs and start seeing real improvements in customer retention, satisfaction, and increased sales through upselling and cross-selling. Let us help you build stronger relationships that lead to sustained business success.

Ready to transform your customer journey with expert outsourcing solutions? Contact us today!

Talk to an expert!

Thinking about outsourcing? Send in this form and we’ll set up a call right away.

111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines

Connect with us :

Contact Us

"*" indicates required fields

Certifications

What you get

Specialist Sales, Support and Retention Call Center

Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.

Specialized solutions and services

We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.

Strategic planning and process creation

We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.

  • Sales and retention services – we create strategies, tactics, offers, and more;
  • Customer support services – we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.

Fully utilized agents who can do phone and email, or sales and support

Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer servicesand more, as needed. We do this while maintaining the highest standards in all channels and service types.

Premium management, support, and frontline agents

Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.

Save money and scale your business

We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.

Project launch team of senior sales and support experts

You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.

All-inclusive

We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.

How it works

FREQUENTLY ASKED QUESTIONS

Why should I outsource my customer success service?

Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of bringing the customers to you.

We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.

Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.

We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.

All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.