Former customer lists can be a goldmine when it comes to growing your sales. A good sales team can help you win back more former customers by offering alternatives or similar products depending on their needs.
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A winback service is the art of reaching out to those who haven’t bought recently in order to win them back. We reach out and ask about their experience to fix any issue or problem, re-sell the product or service, or offer alternatives.
Outsourcing your customer winback services to Loop Contact Solutions ensures that you leverage our extensive experience in identifying lost customers and re-engaging former customers effectively. Our team employs proven strategies and personalized approaches to reconnect with your old customers, transforming them into loyal patrons once again.
At Loop Contact Solutions, we provide American-quality service at Philippine prices, offering significant cost savings without compromising on quality, ensuring you get the best value for your investment.
We utilize cutting-edge technology and tools to streamline our customer winback processes. This allows us to efficiently manage your outbound campaigns, track performance, and continuously optimize our strategies to achieve the best results.
Our team is dedicated to delivering high conversion rates by employing targeted and data-driven approaches. We understand the importance of reconnecting with lost customers and utilize our expertise to maximize your winback efforts, ensuring a higher return on investment.
Transparency is key to our service. We provide detailed reports and analytics on your winback campaigns, giving you insights into their performance and areas for improvement. Our data-driven approach ensures that you are always informed and can make strategic decisions based on real-time data.
When you choose Loop Contact Solutions, you benefit from dedicated account management. Our experienced managers work closely alongside you to understand your business goals and develop customized winback strategies that align with your objectives. We are committed to your success and provide continuous support to ensure optimal results.
With years of experience in the industry, Loop Contact Solutions has built a strong reputation for delivering reliable and efficient customer winback services. Our proven track record speaks for itself, showcasing our ability to re-engage former customers and drive business growth (not to mention efficiently onboard customers, streamline the appointment setting process, ensure real-time engagement with live chat sales, and more).
Whatever the reason may be, our team is equipped to overcome them to win your customers back. We specialize in building campaigns and sales teams specific to winbacks, often built in a way to generate an upfront profit each month.
We’ve designed our winback service to be able to give you an upfront profit by identifying and addressing what made your former customers leave in the first place. We experience the product or service first hand so we can have a full understanding of the customer journey. This allows us to be able to reach out to your former customers and create a rapport that can win them back.
We reach out to your:
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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Certifications
What you get
Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
We start by scheduling a meeting to understand your objectives, needs, and goals for our call center services. Based on this discussion, we develop an action plan and create a proposal tailored to your requirements. We may need to revise the proposal a few times to get it just right, but once it’s finalized, we can begin with a clear plan in place.
A seasoned call center expert will be assigned to your account. This expert will thoroughly learn about your business, customers, processes, and technology. Based on this research, we will either implement new processes and technology or utilize your existing ones.
We will then hire and train a dedicated team of agents for your customer support, sales, retention, or a combination of these services. We carefully educate, test, and select only the most capable agents to join your call center team.
Once we go live, we continuously manage and monitor the service to ensure we are on track to meet your goals. We regularly update the team with any changes, new product information, and performance improvements. When you are satisfied with the initial results, we can adjust the team size according to your preferences.
Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of bringing the customers to you.
We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.
Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.
All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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