Answering Service

Answering service outsourcing with Loop Contact Solutions

For businesses seeking a premier answering service outsourcing experience, look no further than Loop Contact Solutions, based in Manila, Philippines. We combine the exceptional value of outsourced operations with the stringent quality standards. Our state-of-the-art facilities and highly trained agents ensure your customer communications are handled professionally every time.

Trusted by

Always available, always professional

  • 24/7 availability: Our teams operate around the clock in shifts to ensure no call goes unanswered, making sure your business is represented anytime, any day.
  • Expert training: Agents at Loop are meticulously trained in customer interaction, equipped to manage calls with professionalism and empathy, ensuring high-quality customer experiences.
  • Custom solutions: We understand that each business is unique. Rest assured, we will meet the specific demands of your industry and company, ensuring a perfect fit.

Integrated technology

  • Advanced systems: We utilize the latest in telecommunications technology to provide clear, reliable connections and seamless integration with your existing platforms.
  • Real-time reporting: Gain insights with our comprehensive reporting tools that provide real-time data on call volumes, service levels, and agent performance, helping you make informed decisions.

Our commitment to quality and transparency

At Loop Contact Solutions, we pride ourselves on offering answering services that are not just effective but transparent. Whether it’s customer service, email support, inbound sales, appointment setting or all of the above, our commitment to honesty and integrity means you always know what to expect and can trust us to represent your brand respectfully and accurately.

Elevate your customer service experience

Let Loop Contact Solutions transform how you connect with your customers. Our professional answering service outsourcing solutions are designed to provide not only cost savings but also a strategic advantage in customer relations. Contact us today to find out how we can help you excel in customer communications and service satisfaction.

We handle:

Customer service emails:

Customers who need simple or complex customer service requests handled. Includes onboarding and customer success assistance. Often includes email and web form cancels.

Technical support emails:

Customers who need technical help with their product or service through email.

Product inquiries:

Potential customers who have questions but aren’t ready to buy today.

Cancellation requests:

Current customers and subscribers who want to cancel, refund, return their product, discontinue the trial, and more.

Our numbers

90%

Inbound Conversions

25%

Saves

95%

Quality Score

150%

ROI

Build success in any industry

Publishing

Financial newsletters

Magazines

Newspapers

eCommerce

Cosmetics and personal care delivery

Transportation

See more

Software & Saas

Music

Movies

Online dating

Gaming

Internet service providers

Fitness clubs

Food delivery

Internet virus protection

Event tickets

Technical support

Travel

Plumbing and handyman services

Foreign language learning

Nutritional supplement delivery

And more

What our clients have to say

Try us for 90 days and see real tangible results before you make your decision

Talk to an expert!

Thinking about outsourcing? Send in this form and we’ll set up a call right away.

111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines

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Certifications

What you get

Specialist Sales, Support and Retention Call Center

Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.

Specialized solutions and services

We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.

Strategic planning and process creation

We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.

  • Sales and retention services – we create strategies, tactics, offers, and more;
  • Customer support services – we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.

Fully utilized agents who can do phone and email, or sales and support

Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer servicesand more, as needed. We do this while maintaining the highest standards in all channels and service types.

Premium management, support, and frontline agents

Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.

Save money and scale your business

We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.

Project launch team of senior sales and support experts

You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.

All-inclusive

We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.

How it works