Customers want fast, effective, and friendly service wherever they are in their customer journey. A misstep at any point can turn a happy customer into a quit. We work hard to prevent that from happening.
At Loop we are focused to provide quality service and strategic solutions no matter your customers’ concerns, whether adoption problems, payment concerns, product failures, renewal policies, service performance, upsell and cross-sell sales engagements, and you name it. Our unique, integrated agent training, processes and technology were strategically built to deliver quality service experiences at every touchpoint to build subscriber loyalty and repeat sales.
Service and value at all touchpoints.
There are many reasons why subscribers need to get in touch, and you need to be in touch with them. We have it covered.
Whether it is supporting new subscribers through sales and on-boarding processes, engaging technical support, dealing with account enquiries, or running subscriber surveys to measure customer satisfaction and ways to improve it, Loop has the end-to-end capability to engage your customers anywhere in their customer journey to serve both your and their needs.
Turning problems into satisfied customers and reduced costs.
Technical Support can make or break a customer’s desire to stay a customer. Our salesforce reps are trained and ready to promptly resolve customer technical concerns. We solve problems and patiently help subscribers to successfully navigate their services, minimizing their requirements for future technical assistance.
Holistically, our expertise, people, processes, and technology keep us on top of your common customer technical concerns. We proactively monitor resolutions and follow-up as warranted to ensure continuous-improvement implantations in controllable product and service performance across your entire subscriber base. We pro-actively escalate issues as warranted to resolve systemic, recurring problems that require management or developer intervention to aggressively resolve.
These technical-assistance, monitoring, and continuous improvement approaches increase customer loyalty and reduce your costs delivering technical support.
Creating and Maintaining a Competitive Edge
We are big on analytics and market analysis, using what we learn to enhance customer satisfaction leading to improved sales performance. We carry our view beyond simply understanding your current customers. We make it our business to understand your industry, market trends, new players, and your competitors to enhance our efforts to better serve your customers in context with the larger marketplace they encounter. Armed with industry knowledge and trends, we fine-tune our communications and agent training to help keep you a step ahead of your competition.