Multichannel CapabilityA unified technology solution that enables us to communicate with your subscribers through any channel and continue the same interaction and conversation seamlessly across multiple channels.
Integrated ExperienceWe can plan to communicate with your subscribers at the right time in any point in their subscriber journey, enabling us to monetize opportunities in every touch point.
Subscriber HistoryRelevant data on previous interactions are captured and associated with the current conversation so that it is always personal, relevant, context aware, and direct
Multichannel Queueing and Blending.We respond to subscribers faster and easier, no matter how they contact your business. Our technology provides for an intelligent universal routing for a seamless cross-channel customer experience (voice, email, chat, social media, mobile). We also adjust call-by-call to keep subscribers satisfaction levels high.
Customer FeedbackWherever your subscribers are, however they transact with you, and talk to or about you, we can consolidate it all in one place and respond in a moment through SMS, QR & receipt-based codes, web intercept, email surveys, IVR, mobile and social feedback, and live agent collection.
Experience ManagementWe respond to subscribers faster and easier, no matter how they choose to get in touch, using intelligent universal routing for a seamless cross-channel customer experience.
Text and Video ChatWe can engage your subscribers with dynamic offers and real-time web assistance using video, text, chat, click to call, and co-browsing. Integration with your website means leads and opportunities are immediately followed up on and your subscriber is given a very personal online experience.
Social EngagementReal-time integration with social media channels means we pick up on what your subscribers are saying, when they say it, allowing you to be part of the digital conversation and engage directly with fans and followers.