Loop Contact Solutions Inc. (Loop) is a contact center whose mission is to help our subscription-business clients dramatically improve their recurring revenues, profits and market share. Loop was founded following years of in-the-trenches observations that contact centers are in a unique position to help subscription businesses monetize touchpoints in the customer journey that most subscription businesses and their contact-center operations fail to exploit. These observations transform contact centers from being cost centers into profit centers.
Our mission is fulfilled by the deployment of unique contact-center solutions to get more customers, keep them longer and buy more products and services. These are the primary drivers of improved subscriber acquisition, retention, and customer revenue growth.
We obtain these results through customer-journey mapping that pinpoints customer touchpoints usually missed to turn customer engagements into improved sales, retention, and cross and upsell results.
Loop’s solutions are delivered through an efficient integration of people, processes, technology, and data utilization, that give us an ability to understand where your potential and current subscribers are in their customer journey at any given moment, and engage them with a higher likelihood that they will become and stay loyal customers with higher customer lifetime values.
Loop is an American owned, Philippine contact center where quality, English speaking subscriber services are delivered at half the cost of contact centers located in their respective Western markets.
Schedule a Free Consultation today to learn how a Loop solution can help you solve problems, improve recurring revenues, and cut your contact center costs.
The digital revolution has transformed how people buy products and services. Without geographic constraints, it birthed a global subscription economy benefiting both sellers and their subscribers.
Most any product or service can be bought through subscriptions, online and over the phone. Subscribers buy diapers, groceries, music, healthcare, software, online games, streamed entertainment; you name it.
The future holds enormous potential for subscription businesses selling and servicing online. Failing to dive in means being left behind. Yet, paths to success are strewn with obstacles and opportunities unique to the digital subscription economy.
Unlike most contact-centers, Loop excels at helping subscription businesses enhance what they already do, face the new challenges, and close gaps in their subscriber-contact operations to further monetize all customer touchpoints.
Whether your subscription business is big or small, no matter what products and services you offer, Loop’s subscription-centric, customer-engagement solutions will improve your subscriber acquisition, retention, and sales growth performance.
To learn more about how Loop can help your subscription business grow, contact us for a free consultation.
Jesse’s insights and understanding of the subscription-business model, gained through a decade of frontline experience in the publishing sector, are the foundation of Loop’s value-proposition and the Loop contact-center built to deliver it. Jesse is Loop’s architect, chief strategist, and program director, leading a talented team of program-management and agent experts to achieve consistently improved recurring revenues, profits and market share for Loop’s clients.
Rowena served two years as a senior associate in a leading law firm. In 2008 she transitioned her talent working with people, to the outsourcing sector. Rowena’s expertise in Philippine corporate and labor law, along with her accomplished experience in politics, HR recruitment, training and development, are invaluable assets where the ability to attract, retain and develop the best talent is paramount for delivering improved subscriber acquisition, retention and revenue growth to Loop’s clients.
Anna has managed contact-center operations for 12 years, stretching back to the early days of the Philippine outsourcing industry. Her career has focused on training and managing skilled agent teams to improve customer service and revenue growth for her subscription-based clients in many sectors, including telecommunications, domain name services, website and email services, energy, software and financial publishing. Anna’s focus at Loop is the development and management of agent teams and client-specific programs which derive the maximum, immediate and long-term value possible at each subscriber touchpoint.
Twilight is a licensed CPA with Extensive experience in the efficient management of finance, accounting and budgeting operations in BPO settings. Leading accounting operations, Twilight has been charged with and successfully ensured that BPO finance account management, budget management, tax compliance, audits, and business finance reporting are accomplished efficiently and accurately. Twilight’s sober, reliable, business and finance management expertise provides the critical accounting foundation for guiding Loop’s stable, financial growth.
Loop’s team is ready to help you get started, right away, improving your subscriber acquisition, retention, and recurring revenue results. To learn more about how, schedule a free consultation today.